It is highly recommended that you melt the chocolate/product before putting it into the machine. Although the fountain itself does heat, it will take it a very long time to melt your product down. So, we recommend putting the product in a bowl and microwaving it (short intervals stirring often) or melting it in a pot on the stove, stirring often.
To assemble the fountain:
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Screw the bowl onto the base of the machine. Do not over-tighten.
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Screw the towers onto the bowl. The tower is reverse threaded and has very fine threads. Please do not use excessive force or try turning it the wrong direction. Turn it counter-clockwise to screw it onto the bowl, clockwise to unscrew.
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Gently drop the auger through the tower and rotate it by hand until you feel it drop onto the shaft of the motor.
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Attach the top tier to the tower and give it a slight rotation to lock it in place.
If your product is not flowing, it is because it isn’t hot enough (the product thins as it gets hotter) or needs oil added to it. We recommend adding a ½ cup of oil per 2lbs of chocolate.
If the product isn’t flowing evenly around the towers, the machine needs to be leveled. There are little feet on the bottom of the base that can be adjusted to level the fountain
If the product is not reaching the top tier, it is either because it is too thick, or the intake at the bottom of the towers is clogged. Turn the machine off, scrape away the product from the base of the tower, and then try again.
Closely monitor the temperature of the fountain. You’ll want to occasionally stir the product in the bowl, and you want to make sure the product doesn’t thicken - but also doesn’t burn.
To cleanup the machine:
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Turn the machine off and then scoop out as much remaining product as possible.
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Allow the machine to cool, and then disassemble the machine (remember the tower is reverse threaded).
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Run all parts (except the base/motor, please wipe that clean) under hot, soapy water.
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Put all parts carefully back away into the provided storage container, making sure that the parts aren’t scraping and banging against each other.
