Ball-Gown/Princess Boat Neck Floor-Length Lace Satin Wedding Dress Ivory

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Return Policy (Full policy, list of returnable and non-returnable items)

The following items are returnable:

• Standard-size dresses (except final sale dresses)

• Shoes (except final sale shoes)

• Most accessories

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Please send your item(s) using local post within 7 days from receiving the return form. The return form must be included in your return package.

Note:

• All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.

• Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.

• If you received promotional gifts with your order, but need to return your order, you may keep these gifts.

• We won't take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.

• Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-JJ’s House items or items that you don’t plan to return, in your return package as we are unable to send them back to you.

• Almost all items on our website are made-to-order, including standard-size items. Therefore, we cannot afford "Buy-many-keep-one" purchases. And that would also increase environmental waste. If you cannot decide on the color, size, or style, we offer various services to help you find the perfect dress. These include:

- Color & Fabric Swatch for a small fee. Shipping is complimentary.

- Custom-size option. Our tailors will ensure your dress fits perfectly. For customers in the UK, France, Germany, Austria, and Belgium, we're currently offering free custom sizing for a limited time. Moreover, for Flower Girl Dresses and Junior Bridesmaid Dresses, we extend this special offer to all countries.

- For customers in the USA (except for Hawaii and Alaska), UK, Germany, France, Australia, Belgium or Austria, we provide an At-Home Try-On Program. Have dress samples shipped to your door so you can try dresses on at home before purchasing.

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

• Custom-Made Dresses
• Final Sale Items
• Swatches
• Fabric by-the-yard
• Purchased At-Home Try-On Dresses
• Face Masks
• Garment Bags
• Robes
• Lingerie
• Wedding & Party Jewelry
• Name Necklaces
• Name Rings
• Bracelets
• Personalized Favors
• Bride Gifts
• Bridesmaid Gifts
• Groom Gifts
• Groomsmen Gifts
• Beauty

When to Order

Total Delivery Time = Processing/Tailoring Time + Shipping Time

At checkout, we will provide you with an estimated delivery window for your order, which will also be noted in your Order Confirmation email.

If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time. Please refer to the “Processing Your Order” section for detailed processing/tailoring times of different products.

Please keep in mind that processing/tailoring times can sometimes increase, especially between January and March.

• For ready-made items, while it doesn’t take too long for these items to be processed and delivered, we recommend ordering at least 1 month before you need them.
• For made-to-order items, it can take a few weeks for us to finish making an item before it can be shipped. For example, wedding dresses can take several weeks to tailor plus additional time (differing from country to country) for shipping & delivery. Therefore, we recommend ordering made-to-order items 3-4 months before your event. This can also help prevent delays due to unforeseeable circumstances, such as natural disasters or carrier-related issues.
If you aren't sure what the processing or production time of a specific item is, you can find this information on the item details page.

Keep in mind that while some pages will give you an estimated delivery window, this will change at checkout based on the provided shipping address so check the delivery window at checkout before ordering.