Arrival just before 9 at night, first impressions wasn’t good.. went to Ali-Bi restaurant just under reception It was due to close - these was cold chips rice and steak and gravy. We thought it looked like it needed a good clean to be honest. The steak we couldn’t eat it. Tough as old boots. Any way in the morning our first breakfast we went to Mediterranean restaurant… it’s was very nice Freshly baked bread, fresh waffles, omelettes, and eggs.. Loved it so much we had every meal here. The staff absolutely great couldn’t do enough for us. Especially Mohamed Reda Our Room was cleaned to a high standard everyday These was blood on my bed sheet the first night - not from me. So I took it off and it was changed the next morning. My friend was asked for €10 euros off Karem Mobarak. When she said she didn’t have any euro he then went to another table and asked other guess… I took a photo of his name badge. Needless to say he wasn’t happy. We had a problem getting into our room the cards just wouldn’t work 4 days out of 5 They told us we are keeping them near our phones We had a card done at reception left it in the cardboard holder, went straight to our room and it wouldn’t work… we were told they would get someone to fix it. But it was never repaired. Lobby bar staff were incredible. Cocktail was stunning. I would say to people staying at this hotel to be mindful of the staff.. working long hours and high temperatures.. we got some staff Pepsi. These enough waste in the all inclusive. So please be kind to the staff. Last thing I’ve never stayed anywhere with such rude people who never smile and never say Thank you to the staff….